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COVID Safety Updates

At the Carriage House Hotel & Conference Centre, we take the health and wellness of our guests, patrons and colleagues extremely seriously. Keeping you safe and comfortable while you are staying with us or working with us, is our number one priority. While you are with us, you will notice that we have implemented many new protocols throughout the hotel to do just that - keep all of us safe.

entrance of hotel that says carriage house

Arrival Experience

We advise guests and colleagues experiencing any COVID-19 sysmptoms against visiting attending the hotel for visiting or working purposes.

Upon arrival at the hotel and any of our food a beverage outlets, you will immediately see mandated Alberta Health Services (AHS) and the City of Calgary signage advising all person's to keep socially distant and to wear face masks while inside all public buildings. You will see each one of our colleagues throughout the building wearing masks and some colleagues wearing gloves while cleaning and sanitizing high touch surfaces.

You will notice an increased level of cleaning throughout the commonspace of the hotel. Area's that have an increased focus are lobby and lounge furniture, bell carts, elevator buttons and hand rails, payment machines, restrooms, etc. You will also notice many hand sanitization areas throughout the property including near the entrance and exit doors, elevator, restrooms, and our restaurants and lounges, etc.

Guest Rooms

When staying at our hotel, you may notice the following safety enhancements made throughout you experience.

  • All colleagues will be wearing face coverings
  • Plastic shields are installed at the Front Desk
  • Guest room keys are sanitized before use
  • Contactless check-in process is implemented to the best of our ability
  • Increased sanitization of high touch surfaces including bell carts, lobby and lounge furniture, elevator buttons and doors, etc.
  • Housekeeping-On-Demand is available to ensure we don't enter your room to if you don't want us to
  • All housekeeping colleagues wear a mask and clean gloves while servicing a guest room
  • Contactless check-out is available when folios can be emailed to guest
table of hotel room with coffee maker and television

Food & Beverage

All of our restaurants number one priority has always been the healthy & safety of our guests and patrons. We have implemented the below enhanced protocols at our outlets to follow AHS and Governement of Alberta guidelines.

  • Reduced restaurant capacity with tables appropriately spaced as per two-metre guidelines
  • All colleagues are wearing face coverings
  • Hand sanitization stations are readily available throughout all outlets
  • Tables that can not be removed are mark with 'reserved signage' to ensure they are not used
  • Plastic dividers are in place where appropriate
  • Tables continue to be sanitized in between each guest use
  • Menus are available online through Smart phones and laminated menu's are sanitized between each guest use

Meetings & Events

Although the world of meetings and events looks very different at the moment, we have made a vast array of protocol changes to ensure your next meeting or event will take place without any increased stress on you. We are industry experts and we will always follow government guidelines to ensure both your guests and our colleagues are safe. Some of the new protocols put in place are below.

  • Socially distant site tours and planning meetings leading up to your event
  • All meetings and events will follow socially distant guidelines
  • Appropriate COVID signage posted at function room entrance doors
  • All colleagues will be wearing face coverings
  • Hand sanitization stations at entrance and throughout function space
  • All tables, chairs, and equipment is sanitized before each event

Considering guidelines are changing often, please reach out to our Catering experts to assist in guiding you through planning your meeting or event as safely as possible.

outdoor pool at hotel at night

Heated Year-Round Outdoor Pool

Our Fitness Centre, heated outdoor pool and hot tub are open with new guidelines in place to keep all guests and colleagues safe.

  • Only registered guests staying in the hotel are allowed to utilize the pool and fitness area
  • Social distancing and pool capacity is implemented
  • Consistent cleaning of all high touch points and fitness equipment
  • Pool concierge is present during high traffic periods
  • Hand sanitization stations are readily available at entrance of fitness/pool area
  • Pool area is open between 8:30am and 11pm, daily
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